Important Notice:
On April 15th, the e-mail system "mail.uidaho.edu" will be
configured to not allow anonymous SMTP e-mail. All
connections to the system must provide account
credentials and must be set to use encrypted communication.
Will this affect my e-mail client?
If you have setup your e-mail client using the instructions at
http://support.uidaho.edu/faq/ you should not be affected by
this change. However, you may wish to review the settings to
confirm. You may also contact the ITS Help Desk, by phone at
208-885-HELP (4357), for assistance in determining if your
client will be affected.
How will this affect my e-mail on April 15th, if I do not
make changes?
If you are using SMTP to send e-mail you will not be able
to send messages after April 15th unless you set your
client to authenticate. When sending a message you will receive
connection and/or authentication errors depending on your e-mail
client software.
Can I change to authenticated SMTP now?
Yes, you may update your client at any time following the
instructions at
http://support.uidaho.edu/faq/.
Is it difficult to configure my e-mail client to use
authentication and encryption?
No. Although most e-mail clients do not set this up
automatically almost all e-mail clients support authenticated
SMTP with TLS encryption. Contact the ITS Help Desk and we can
walk you through the steps necessary.
Why should my e-mail communication be encrypted?
ITS is working hard to increase computing security across the
University of Idaho. When you are connecting from a wireless
access point, from non-UI network computers, or many other
locations, you will want to make sure the communication from
your computer to the servers is fully encrypted. The ITS e-mail
servers support SSL/TLS (secure sockets layer) encryption with
all available e-mail protocols. This means your username and
password will not be sent as plain text across a network and
will not be susceptible to network eavesdropping.
Does this encrypt all of my e-mail messages?
No. This only encrypts the communication between your computer
and the server. E-mail messages are still sent to recipients as
plain text messages.
Is there a way to store all of my e-mail on the servers so it
can be accessed anywhere using secure protocols?
We recommend using Outlook 2007 with native mode access. This
not only provides full SSL encryption of your network
communication but also allows you to use the full Exchange
Calendar, Task, Note, Contact, and E-mail functionality. You
can also access all of your e-mail using Outlook Web Access (OWA)
through a web browser at
https://mail.uidaho.edu/. The UI servers also support IMAP
over SSL (IMAPS). Unlike POP, IMAP will store all folders and
messages on the server which can be accessed anywhere…even with
OWA.
Who do I contact for additional information?
Please contact the ITS Help Desk by e-mail at
helpdesk@uidaho.edu or by phone at 208-885-HELP (4357). Our
semester hours are Monday-Friday 7am-6pm.
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