FAQs


e-Support University of Idaho

Information Technology Services e-Support

QUESTIONS?
Contact the
ITS Help Desk

helpdesk@uidaho.edu
(208) 885-HELP
Teaching & Learning Center Room 128

Frequently Asked Questions (FAQs)

These are some of the most frequently asked questions at the Help Desk. If you don't see the information you are looking for, you may contact the Help Desk at helpdesk@uidaho.edu or 208-885-HELP (4357). Note: You may search our FAQ pages through the "Search E-Support" option at the left.

*For questions regarding Microsoft Exchange please click here.*

*For questions regarding VandalMail Live (for students) please click here.*

How do I check my University Email (For Staff/Faculty)...

   ...using the recommended Outlook 2007 setup
   ...using Outlook Web Access
   ...using Entourage 2004/2008
   ...using a Blackberry Mobile Device

   ...using an IMAP account with enhanced security settings
      ...in Outlook 2007
      ...in Outlook 2003
      ...in Entourage 2004/2008
      ...in Mozilla Thunderbird
      ...in OS X Mail

   ...using a POP account with enhanced security settings (not recommended)
      ...in Outlook 2007
      ...in Outlook 2003
      ...in Entourage 2004/2008
      ...in Mozilla Thunderbird
      ...in OS X Mail

   ...using a web enabled phone and Outlook Mobile Access

How do I protect my PC...

   ...from viruses?
   ...from spam?
   ...from Windows vulnerabilities? (Microsoft's "Security & Privacy" site)
   ...from Spyware and Adware

Account FAQ

What UI accounts are used where and what are they called?

How do I activate my VandalMail account?

Why do passwords expire?

How do I change my password(s)?

What is a "sponsored" account?

When are accounts deleted?

Miscellaneous FAQ

How do I enter the UI Wired Equivalent Privacy (WEP) key?
...in Windows XP?
...in Windows XP Service Pack 2?

(Click TV for interactive tutorial)

How do I use the internet to find an answer to my problem?

How do I change my email client's password?

How do I forward my U of I e-mail to another e-mail address?

How do I set an auto-reply or vacation message on my U of I e-mail?

Where do I find information on using Blackboard? (Blackboard Help page)

How do I change my Banner password?

How do I find information about Banner, the UI administrative system?

What software does the Help Desk support?

How do I setup a printer on the network/what name do I use?

How do I install the UI Root SSL Certificate?

What is a wallplate id/how do I find my MAC address?

How do I FTP to the H: drive and the K: drive?

What are the system requirements for the Managed Security Network (MSN)?

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